Welcome to Mak Artistry! These Terms of Use ("Terms") govern your access to and use of our website and services. By accessing, browsing, or purchasing from our site, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.
1. Use of Services
- You may use our website for personal, non-commercial purposes.
- You must be at least 18 years of age or have parental consent to use our services.
- You agree not to engage in any activity that violates applicable laws or these Terms.
2. Products & Services
- We offer a variety of services, including ready-made and made-to-order products such as website designs, illustrations, icon sets, website development, and animations.
- Production timelines vary depending on the type of product ordered. Custom and made-to-order items typically have longer timelines.
- We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them at any time.
3. Payments
- All payments are processed securely through trusted payment gateways.
- Prices are listed in Naira (₦) unless otherwise specified.
- By placing an order, you agree to pay the total amount, including applicable taxes and shipping fees.
4. Order Cancellations
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Custom or made-to-order items cannot be canceled after production has started.
- For non-custom items, cancellation requests must be made within 24 hours of purchase.
5. Refunds & Exchanges
Please refer to our Shipping Policy for details on refunds and exchanges.
5.1 Eligibility for Refunds
- We accept refunds or exchanges under the following conditions:
- The product is defective or damaged upon delivery.
- You received the wrong item.
5.2 Non-Refundable Items
We do not offer refunds or exchanges for:
- Custom or made-to-order items.
- Digital products (e.g., illustrations, design files) that have already been delivered.
- Products returned without prior authorization.
5.3 Refund Process
- To initiate a refund, contact us within 7 days of receiving your order at orders@makartistry.com.
- Approved refunds will be processed within 5-10 business days after we receive the returned item.
- Refunds will be issued to the original payment method.
5.4 Exchanges
- If you wish to exchange an item, please contact us to confirm availability and next steps.
6. Intellectual Property
- All content, including designs, illustrations, and materials, on our website are the intellectual property of Mak Artistry.
- You may not copy, reproduce, distribute, or exploit our content without explicit written permission.
7. Prohibited Activities
While using our website, you agree not to:
- Violate any local, national, or international laws.
- Interfere with or disrupt the functionality of our website.
- Use our content for unauthorized commercial purposes.
- Upload or distribute malicious software or harmful code.
8. Limitation of Liability
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Mak Artistry is not responsible for any indirect, incidental, or consequential damages arising from your use of our services.
- Our total liability for any claim shall not exceed the amount you paid for the product or service.
9. Indemnification
You agree to indemnify and hold harmless Mak Artistry, its employees, and affiliates from any claims, losses, or liabilities arising from your breach of these Terms or misuse of our services.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
11. Changes to These Terms
We may update or modify these Terms of Use at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services signifies your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Lagos, Nigeria, without regard to its conflict of law principles.
13. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us:
14. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Use.